Please be reminded that our policy last 30 business days for replacement/refund request only. If 30 business days have gone by since your purchase, unfortunately we can’t offer you a replacement or refund.
Returns Policy:
We stand behind the quality of our products and guarantee our workmanship. Any defects or errors on our part will result in a replacement at no charge.
Due to all our products are made-to-order so we typically do not accept returns or exchange due to user error such as incorrect selection of sizes, designs, colors, etc.
Please be informed that our products are customized and manufactured under market demand; thus, they are not always available items. Also, advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor’s display. Hence, please allow the 20% difference between advertised images and the actual item you received.
We guarantee that our products will meet the needs of each customer. Please read the following. If you are not satisfied with your purchase for any reason, we are willing to return, exchange, or refund you for your purchase.
For all other requests, please email us at [email protected]. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.
Customers are responsible for shipping costs for returns and exchanges. After receiving your return, please allow 3-5 business days for a refund to appear. Any unauthorized returns, or returns of items that have been cleaned, worn or damaged, will not be eligible for a refund or exchange and the item will be forfeited.
Return Process：
1. Email return request → 2. Wait for request approval → 3. Receive return address → 4. Ship item → 5. Sent the receipt and shipping information after sending → 6. Arrival confirmation → 7. Wait for Refund
When submitting an email request for a return/refund, a customer service representative will communicate with you quickly. Pay attention to the reply. (Usually, it will come within one or two business days).
Please return the time(s) through your local post office to avoid extra taxation when it arrives in our country.
Please send us tracking the info after you ship it, take careful notice of the tracking information as they’re important for a swift return/refund process.
A refund will be released within 5 business days after we receive the package.
Return Address: 117 W Sevier Ave, Kingsport, TN 37660,UNITED STATES
Return and Exchange Fees:
Customers do not need to pay return handling fee.
If the product does not have its own quality problems the return shipping cost is borne by the customer.
If the product itself has quality problems, please contact us with photos and we will redeliver one for you for free.
Late or Missing Refunds (if applicable)
If you haven’t received your refund, first check your bank account again. Then contact your credit card company, it may take some time for your refund to be officially posted. Next contact your bank. There will usually be some processing time before the refund is credited. If you have done all of this and you still have not received your refund, please contact us at [email protected]
Our return and refund policy lasts 5 business days. If your purchase is past 5 business days, we cannot offer you a full refund or exchange.
Please notify us of your refund or exchange request within 5 business days of receiving your item.
All items must be returned to us via courier.
If you wish to exchange an item, you must cover the cost of re-shipping the item to us.
At no time will there be a handling fee for returns.
We offer partial or full refunds on most items within 5 business days of receipt. The first step in the refund process is to contact our customer service department. [email protected]
Full Refunds
We offer a full refund on any item found to be faulty or damaged through our negligence. Refunds cannot be claimed for damage caused by a third party’s error or the customer’s own error. Shipping costs are non-refundable. It may take 5 business days to appear in your account.
Partial Refunds
We also offer partial refunds for returns that are missing some original parts. In this case, the customer will only receive a partial refund.
It may take 3-5 business days for your refund to be officially posted.
For cancelled orders and exchange orders before delivery
All cancelled orders must be written in an email. We do not accept any cancellations for accessories. All other charges are non-refundable, including shipping, insurance and any transaction fees.
Cancellation of orders (prior to delivery)
1.All orders cancelled within 12 hours of purchase will be eligible for a full refund.
2.All orders cancelled after 12 hours will be eligible for a refund of the product,All orders placed within 12 hours of purchase will be eligible for a free replacement. All other charges are non-refundable, including shipping, insurance and any transaction fees.
Caution:
1. Customers are required to return the product to the specified address. We will provide you with information about the return via email. Upon receipt of the return, we will arrange for a full refund.
2. Returned orders need to have the order number written on the outside of the package.
If you have any questions regarding the return or refund process, please contact our customer support.
Our customer support staff will respond to your questions from 10:00 am – 8:00 pm (PST).
Contact details are posted below.
Email: [email protected]
Phone: +1(423)245-1671